Improved health outcomes combined with seamless digital lead the board on patient expectations. Health organizations that are able to meet these expectations are reaping the rewards of increased loyalty and revenue growth. 1Life Healthcare Inc, a membership-based and technology-powered primary care platform, operating under the One Medical brand reported a 40% annual jump in total membership to 715,000 patients at the end of Q3’21.

Veteran brands must modernize their legacy technology and reconcile the complexities of their decentralized operating structure to keep pace with today’s patients’ expectations. However, most have: 

  • Complex organizational structures and are set up by group or parent holding company, country and then market. Within each market, it is further broken down by drug brand and functional units.
  •  Significant technical debt amassed with adding and building on legacy technology over many years.

Addressing both these challenges requires adapting long-standing and complex legacy systems, while simultaneously accommodating a diverse range of global regulatory guidelines and needs. A transformation of this scale is challenging, but by no means impossible; an incremental approach is key to its success.

Modernizing Technology in Health

John Mozayani,

Vice President,


Media Contact

Laura Jeffery 

VP, Communications  

The Co-Authors

Andrew Wong

Managing Director, 

Client Services

Build for Now and the Future

Applying these three considerations simultaneously has helped a global pharma leader modernize their tech stack in a year; enabling them to migrate existing websites off their legacy stack and launch 75% of their new websites on a modern tech stack.

In this white paper, we dive deeper into how organizations can drive business outcomes today and lay a strong foundation for the future by:

• Leveraging a tailored Shared Services Model,
• Embracing a Global Design System (GDS), and
• Prioritizing Change Management

Looking for more digital insights?
Sign up for our monthly newsletter.


© Copyright 2022 Appnovation, All Rights Reserved Privacy policy · Cookie policy  · Terms of use · Modern  Slavery Statement · Sitemap

Download the White Paper